The Green Value Opportunity: Local Solutions

 

According to public relations firm Edelman,

“… the global tide of conspicuous consumption is turning away from traditional status symbols of the past and moving toward products and brands that support sustainability. Protecting the environment, improving healthcare and reducing poverty are the causes that global consumers care about most.”

 

Marketers are taking notice of this.  As discussed in a previous post,  we believe there are new value areas to be mined—areas that people will resonate to more deeply—a higher order level of value.  And ‘Green Value’ represents one of those opportunities.

One of the more visible efforts in this direction can be observed with P&G’s Dawn DishwashingLiquid.  When the brand came to the rescue in the Gulf Coast what quickly followed was an eco-friendly advertising message featuring Dawn as “the only product that can be used to clean oil-soaked animals” and a promotion where portion of sales would be contributed to Save Wildlife.

Leslie Kaufman discusses the Dawn phenomenon in her column, Ad for a Dish Detergent Becomes Part of a Story

And, consumers are living green!

Yes, the notion of green (which initially spoke to environmental or macro-level conservation) has trickled down and has become personal. And, as green becomes personal, consumers are finding ways to make more personally and socially responsible decisions about how they spend their money—choices they view as long-term solutions. 

Reduce-Reuse-Recycle is a long standing initiative referring to minimization of waste materials, and you don’t have to go very far to see charts instructing us on how to accomplish this.

 What we want to explore has to do with the mindset that consumers are bringing to their decision making process.  To this end, let’s take a look at three living green solutions!

The growth in the buy local movement speaks to a sustainability strategy with benefits that extend beyond the “feel good” support your community.  Not only might it have favorable economic implications for a community or region, it becomes a deeper way for consumers to demonstrate environmental responsibility.  In addition to thinking of local in terms of geography, we propose thinking of it as a micro concept so we actively include smaller enterprises in our decision-making set for whatever we consume.

Just as individuals flock to farmers’ markets in cities across the country or seeing ‘buy local’ triggers one’s commitment to support local growers, people are applying this concept to other sectors.

Imagine customers being motivated to switch their financial portfolio from an investment banking leader to Domini Social Investments, an investment firm committed to socially conscious investing.  Investors can directly support underserved communities in every state through a special Social Bond Fund.

Then there are restaurants like Red Robin being recognized by the National Restaurant Association in an annual reward designed to “raise awareness about the restaurant industry’s contributions to local communities and to inspire other restaurant operators and owners to do the same.”  Or Jimmy’s No. 43, one of the first restaurants in New York City to stop serving bottled water, hosting slow-food events and featuring a slow-food menu as part of its commitment to the Slow-Food movement.

The impact of ‘local/green’ solutions can also be applied to other product and service providers.  Let’s spotlight some existing and potential opportunities.

Apparel.  Environmentally friendly clothing is no longer limited to niche brands.  Now you can count Van Heusen, Levi and Eileen Fisher among the companies with organic entries.

Food/Beverages.  Major soft drink and beverage marketers, such as Coca-Cola and Pepsi maintain dozens of bottling facilities across the country.  Prominent label copy highlighting “bottled in Philadelphia, PA, or Tampa, FL, or Portland, OR” would remind consumers of the reduced carbon footprint and improved product freshness of a product bottled nearby. 

Restaurants.  Jim Denevan, founder of  the  traveling restaurant series Outstanding in the Field, has made it his commitment “to re-connect diners to the land and the origins of their food, and to honor the local farmers and food artisans who cultivate it.”  The OITF experience is captured vividly in Deborah Moss’ column, Foodie feasts straight from the farm.   Restaurants participating in New Jersey’s Restaurant Week promote special efforts to include locally grown/sourced ingredients in their menu offerings.

Retail.  From Whole Foods to supermarket giant Kroger, grocery stores are highlighting locally grown produce and specialty products.

Travel.  The Staycation (or vacationing close to home)  phenomenon, triggered by the economic downturn, has become a feature of hotels from luxury brands like The Breakers Palm Beach  or major chains like Marriott or Hilton.  Even state tourist boards are seeing the value of strategies to encourage travelers to spend their recreation dollars in their state or neighboring states.  In addition to the cost savings, travelers also get the benefit of lightening their carbon footprint.

 

Can you think of other ways to bring local solutions to your marketing and brand strategies?

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The New Value: Going Way Beyond Price

 

 

The Landscape


In this time of near double-digit unemployment, rampant underemployment, sky-rocketing home foreclosures and other adverse economic factors, the emergence of the tightfisted consumer was totally predictable. What was spawned from necessity does not appear to be a short-term strategy. Rather, it is becoming a way of life for a majority of Americans.

Harris Interactive reports that American consumers continue to hold the line on spending, with 63% purchasing more generic (private label) branded products. This behavior is consistent across generations.

A recent study from Decitica, Marketing to the Post-Recession Consumers posits that consumer spending patterns have been profoundly altered by the current recession and we are now entering a period of “new normal.” Decitica has identified four distinct consumer segments – Steadfast Frugalists, Involuntary Penny-Pinchers, Pragmatic Spenders, and Apathetic Materialists.

While consumers’ commitment and focus on finding the lowest prices vary, it’s clear that price-related value is no longer a competitive advantage. Rather, it has become an expected attribute for many purchasers.

The traditional retail “fix” of offering discounts is no longer (or is fast becoming) like email SPAM.  In other words, buyers are applying their own mental filters to these offers, going for the lowest price point across many product categories. But, this approach has resulted in store brands in some categories becoming category leaders – suggesting that lower pricing as a strategy is a form of value that brand marketers cannot sustain.

Given these conditions, it is clear that the days of price discounts as the sole expression of value are over.

As consumers navigate the new economic world order, more than ever, they want to feel they are getting the best value for their money. Marketers will need to be more inventive in their offers and create products as well as marketing messaging that imbue brands with discernible value. So the question is this:

In what ways might marketers re-create brand value in today’s environment?

It begins with looking at value through an entirely new lens.

 

A New View of Value

In recent years, companies have begun to enhance brand value with what might be described as product-driven, functional value strategies.

Some brands, many in the Procter & Gamble stable, are combining well-recognized attributes of premium brands such as Dawn Hand Renewal with Olay Beauty, Mr. Clean with Febreze Freshness, Tide with a Touch of Downy to offer consumers an assurance of product performance and desirable attributes. This brand-combining strategy has enabled P&G to maintain its premium priced edge.

In the current new campaign for 1800 Tequila, the commercial’s protagonist points to the functionality of the cap as a point-of-difference with Patron.

Clearly, if there are product elements that can be leveraged as these examples demonstrate, marketers should naturally capitalize on these product advantages. But, there is also a consumer-driven factor that is likely to strengthen this trend towards a new value paradigm and we believe this is an attitude of responsibility.  Specifically, people are becoming more responsible when it comes to the ‘stuff’ they acquire.

When you layer on facts like declining disposable income or postponing retirement out of financial necessity, it is inevitable that the purchase decision process will be more conscious, even introspective as buyers weigh their choices.  And, the factors weighed are likely to reflect factors that might not have considered in the past.  With these shifting attitudes, we believe there are new value areas to be mined—areas that people will resonate to more deeply—a higher order level of value.

As we look to redefine value in this new era, it is important to look at areas that are likely to have an enduring impact on consumers’ purchase decision process. We believe these reflect what used to be incidental benefits but now are more at the forefront that ever before. By tapping into these avenues of opportunity, brand perceptions will be enhanced and companies will have a chance to make a new impression in the marketplace.

In subsequent posts, we will feature the New Value opportunities.  Stay tuned to our first discussion – the Green Value opportunity.

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The Green Evolution

 

As far as I knew, going green used to be linked solely to the environment and energy conservation.  An Inconvenient Truth did much to universalize awareness of this issue and personally, I do my best to be mindful, though I was recently reminded that I could do better. 

The green movement has become all-inclusive, spreading to all areas of life such as:  our homes, our food, our clothes, how we clean, and so on.  In fact, if marketers ever wondered whether consumers would embrace green marketing, research suggests a resounding yes!

Recently I noticed the term going green being applied to a aspect of food marketing I have a lot of heart for—removing questionable ingredients from every day foods.  The ingredients I am referring to are two of the most ubiquitous—high fructose corn sugar and hydrogenated oils

Making the connection between going green and wellness is something I am totally in favor of as it will no doubt improve our quality of life exponentially.  Any efforts to get rid of these culprits in the pursuit of health & wellness will make a huge difference in the quality of life.  According to Phil Lempert, The Supermarket Guru®, some of the products that are going this kind of green include ketchup, soda, snacks. 

Good riddance I say!

This news got me thinking about a time not so long ago, the time of free, when diet foods—fat free, sugar free, lite, low—were all the rage.  We welcomed the chance to have more of the foods we loved more often and feel we were doing something good for our bodies in the process.  Then came some controversial facts about free.  Here’s how Wikipedia talks about this dispute:

In many low-fat and fat-free foods the fat is replaced with sugar, flour, or other full-calorie ingredients, and the reduction in caloric value is small, if any.[4]Furthermore, excess, digestible sugar, as well as an excess of any macronutrient, can be stored as fat.

As a consumer advocate, it is my wish that companies go green responsibly—not simply to make a buck, but to reflect a new value to consumers—where the health & wellness of consumers is at the heart of the decision to bring green products to market.  Only time will tell!

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The New Singles – Take 2

It looks like we’re not the only ones thinking that marketers are missing the boat by not considering New Singles in their marketing strategies.

A recent story on NPR’s Marketplace highlighted the general lack of advertising and marketing targeted to single women.  A few exceptions got our attention – Lowe’s current TV spot focuses on a single woman (no kids or man in sight) with a home improvement project list.  Given that a large part of the growth in home ownership in the past decade has been driven by single women, Lowe’s appears to be on the right track.

More Magazine – targeted to the vital 40+ woman, ran a cover story in their April 2010 issue entitled ”Loving La Vida Solo“.  The title alone serves to reinforce the thinking behind the New Singles segment:

“…coming to discover that happiness – a full life, a full heart – can be theirs with or without a partner.”

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What’s up for 2010!

2010
We’ve had fun bringing our twist to those trends that got our juices flowing in 2009.  And now we cast our attention to 2010.  There are so many happenings that are showing up and we think they will be changing the way we all look at the world. 

In addition to updating past posts when it makes sense, here are a few themes we are following:

  1. The New Value, it’s not just about price.  It’s experiential, it involves conscious decision-making – so marketers might have new chances to make a first impression.  For established brands, could this development be a boon?
  2. Transparency.  The 2008 election highlighted how critical it was to voters to be authentic. Now we see marketers like Domino’s Pizza jumping on board, taking “truth in advertising” to a whole new level.  What else is next?
  3. Has outreach to Ethnic & Urban consumers become yesterday’s news?  The economics of advertising and promotion is giving companies pause and there have to be casualties.  How will this dollars and cents issue affect marketing decision-making?
  4. The End of Civility.  If 2009 told us anything, political correctness seems to have taken a back seat.  You remember Kanye West’s public dissing of Taylor Swift at the MTV Awards and Representative Joe Wilson calling President Obama a liar during the live broadcast of his health care speech to Congress and the American people.  How far is this going?
  5. Career Path, meet Career Streams.  Distrust of corporations has been growing for some time.  Mergers and acquisitions, unemployment, job attrition, to name a few factors, are forcing us to think of new sources of earning potential.  Could single payer income sources be a thing of the past?
  6. A New Twist on the “Water Cooler.”  With more people moving to flexible work schedules and with work teams comprising people from different locations and time zones, the pop culture discussion around the “water cooler” has practically disappeared.  What will drive the mass culture word-of-mouth when mass culture seems to have fragmented completely?

We look forward to bringing our take on these ideas and more so keep an eye out for some new views from New-Take in 2010!

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An Ode to Brand Loyalty

I am an MJ loyalist.  Not only do I appreciate the genius of his abilities, his music wakes up good feelings inside, compels me to move and dance and reminds me of my childhood.  Through the various twists and turns of his life, the many bizarre events that played out (and have even given me pause), I remained loyal to the MJ brand while acknowledging he was not without his foibles. I have always and continue to believe the product he offered–his music, his performances–was the real deal.  It is these deep-seeded feelings that have sustained my loyalty all these years and compelled me to see the documentary,  'Michael Jackson's This is It' Trailer
‘Michael Jackson’s This is It’ Trailer
“>This is It!

I am a Compaq (now HP) loyalist.  It was the first system I used when I began the entrepreneurial phase of my career over 20 years ago. HP’s messaging taps into the spirit of creativity I experience as a freelancer. HP - Computer is PersonalWhat began as a function choice has been transformed–my HP is a tool that inspires my creativity!  I am  on my 5th HP system since 1988 and it continues to awaken the creative juices within and, HP’s recent theme/messaging, The computer is personal again! definitely speaks to me.

 

 

Finding the core experience that builds and sustains loyalty is the quest of every brand. Nothing new there! And, many brands are short-circuiting the process that it takes to create and build brand loyalty by tapping the power of association. Whether it’s Blackberry linking up with the Beatles/All You Need is Love or Visa using Rick James’ hit Super Freak, this tactic makes sense especially at this time when brand efforts need to yield immediate results.  But when everyone’s playing in the same pool, it’s bound to become noise.  What will emerge from this sea of associations?  Brands that mine those emotional places and inspire their target into action.

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The New Singles: Single and Thriving!

Single-by-Choice-plus-source1Most people spend some part of their adulthood as singles – as young adults bounding out of their parents’ homes or through circumstances, as divorced people or as widows and widowers.  Historically, being single was short-lived, but things are changing. 

The Facts

The US Census reports that over the past 25 years, the median age for first marriage has increased nearly 4 years for men to 27.1 and 5 years for women to 25.8.   Single-person households grew from 17% to 28% over the same time period.  And a small (9.2 million adults), but growing group is not marrying at all. 

Whether people are staying single longer or not marrying at all, dynamics leading to the growth of the single segment may include:

  • Greater economic achievement by women has freed them from needing to marry for financial stability
  • De-stigmatization of single parenthood, in fact 11.6 million single adults have children living with them (either through divorce or because they have chosen to have and raise children on their own)
  • Increasing acceptance of homosexuality has freed many gays from sham marriages
  • Marriage or partnering is not viewed as the only lifestyle option when you have reached a “certain” age

With these factors at play, how singles are currently marketed to (looking to be paired up) or not marketed to (mostly absent from marketing/communications efforts) needs to be reconsidered.  The group of singles we are spotlighting here might be a minority now but they represent an untapped consumer segment that could be a new source of opportunity for marketers of a wide range of products and services.

Dove, Volkswagen and Ikea (to name a few) demonstrate the value of intelligent engagement with newly uncovered consumer segments.  Dove celebrated the diversity of women by featuring “real women” in their successful Campaign for Real Beauty**Volkswagen and Ikea effectively reached gay/lesbian sensibilities with smart marketing.

New Singles Defined

For New Singles, singlehood is not a stop on the way to coupledom and/or wedded bliss, but rather a choice.  It may or may not have been planned at the outset of adulthood, but over time, single is now their chosen state of being.  Being single for this segment is a lifestyle, not merely a lifestage. 

While there are some people who have not necessarily chosen to be single, as noted in a highly touted September 2006 New York Times article highlighting the dilemma of middle-aged male high school graduates who are still seeking suitable life partners, others truly are “Single by Choice.”

 

In 1999, magazine publisher Sasha Cagen came up with the term “quirkyalone” on a Brooklyn subway platform on NewQuirky-Alone1 Year’s.  Quirkyalone is a mindset, a movement which has grown into an international community and speaks to singledom as a celebrated option that is the equal of coupledom rather than solely something people back into.

She later expanded on this concept in an essay in the first issue of her magazine To-Do List which was republished in the Utne Reader in 2000.  Cagen was surprised by the fervor of responses from readers who felt their lives had been validated by her work.  As a result of these responses, Cagen opted to expand her essay into a 2004 book, titled Quirkyalone: A Manifesto for Uncompromising Romantics.

In 2006, social psychologist Bella DePaulo (PhD, Harvard) published Singled Out: How Singles are Stereotyped, Stigmatized, and Ignored, and Still Live Happily Ever After . Using social science data Dr. DePaulo challenged the stereotypes of people who are single.  In addition to offering seminars and workshops on the science of singlehood, Dr. DePaulo’s writings have appeared in professional journals and other publications. Her latest book, Single with Attitude (2009), is a compilation of essays that originally appeared in Living Single, Dr. DePaulo’s popular blog for Psychology Today and other writings which were first published in the Chronicle of Higher Education, Forbes.com, the Huffington Post, and the New York Times.

New Singles have even made its way into popular culture, reflecting the new reality of this segment.  According to the Urban Dictionary, Single by Choice is a person who does not wish to be in a relationship.  They value their independence and do not feel they need to have a boyfriend/girlfriend/husband/wife to gain validation.  People who are single by choice may  go out or date casually, but do not choose to be in a long term committed relationship.

In recent years, the blogosphere has become populated with optimistic and expansive perspectives on singles including Living Single, Singles by Choice, SingletudeMySingleSpace, to name a few.  And then there’s National Singles Week (also known as Unmarried and Single Americans Week) which was just celebrated (September 20-26).

The Opportunity

As with any other marketing niche, there might be targeted efforts to reach them, but, how they are portrayed, addressed and communicated to, are the most important elements to for an effective campaign.   To win with New Singles, here are some keys to bear in mind:

Messaging Key:  It is not enough to include single people in advertising.  Messaging and tonality needs to be uplifting, welcoming, even celebratory – remember New Singles enjoy rich, fulfilling lives.  They are at ease with their status and do not consider being single as an affliction.

dining aloneImage Key:  It goes without saying, stay away from stereotypes.  New Singles are diverse.  They come in a range of demographic and socioeconomic flavors.  They don’t exist in a vacuum, they have family and friends.  New Singles live in urban centers and in the suburbs. You get the picture.   

Product Key:  New Singles are consumers of as vast an array of activities, products and services as the larger population, not just dating services or singles cruises.  They have homes and apartments that need furnishing, upgrading or repairing.  New Singles take vacations and dine out but only couples/families are promoted to.  They appreciate fine wines and champagne but half-bottles available on-premise are rarely found at retail.  New Singles need insurance to provide for themselves now and in the future, but families are the focus for most insurance products.  And this is just the tip of the iceberg.

 Value Key:  Clearly, having a better understanding of this segment is important to convey relevant New Singles values.  So remember to include this consumer mindset in the research process whether the focus is on new product development, branding or other marketing efforts.

Whether promoting restaurants, hotels, cruises, vacation destinations, insurance products, home furnishings or alcohol beverages, remember going solo is a chic and powerful choice. 

By stepping up to the plate with a plan that includes New Singles and is spot on attitudinally, marketers stand to gain substantial credibility and incremental market share among this untapped and sizeable consumer population.  Said another way, treating New Singles as a center of influence could pay huge dividends for your business!

 

**Read this marketing case study on the impact of Dove’s Campaign for Real Beauty.

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The New Anti-Aging Frontier

I’ve noticed, with some trepidation, how acceptable it has become for celebrities young and old to transform themselves not just with makeup but with photoshopping—the new rejuvenator.  We have become virtual beings.  Hips are being slimmed, waists are being trimmed, bodies are being made ‘perfect.’  And, age is no longer the primary reason to airbrush or photoshop.  Whether it’s Madonna, Kelly Clarkson or Jessica Alba, each Jessica AlbaKelly ClarksonMadonnais happy to project their photoshop best on magazine or CD covers.  Then the editor of Self–a magazine I’ve always respected as a publication that celebrates the ‘real’ best in women–defended the magazine’s decision to photoshop Kelly Clarkson who appeared on their recent cover.  I knew then that the standards of beauty and health had merged.  The other thing I realized was this—airbrushing and photoshopping is moving downwards.  In other words, even the youngest celebrities with their resilient skin and flexible bodies are still not good enough.  I was gender neutral, what I meant to say was the youngest women!   This is an issue–looking young and perfect–that is primarily the domain of women.  Men are accepted as they are for the most part but women always have to look better, even if it means that photo images are an illusion of you!

That’s what is going on at a surface level.  But, on the product front, I think we’ve tapped into something deeper—a desire to take the best care of ourselves as early as we can.  When speaking to some older women, the common cry is, “I wish I had paid more attention to taking care of my skin when I was younger.  I wish I had used some form of protection when I was in the sun but I didn’t know any better.”  These women have made it their mission to encourage their children to be more conscious about the damaging effects of sun exposure and to be proactiverather than reactive.

Clarins2Introducing Clarins Multi-Active Day coming to a retail shelf near you in September 2009–a line of anti-aging products targeted to younger consumers.   As other brands follow suit, it is clear that anti-aging products are no longer the domain of hopeful ‘older’ consumers.  It is also the domain of ‘younger’ women who are looking to prevent the ravages of aging.  Self-Care is being promoted at earlier ages these days and being your best you is a positive thing at any age!

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Value strikes Back

moviesHaving A-Listers in your movie doesn’t guarantee success. All you have to do is look at the less than stellar 2009 summer box office results. With movie prices going up each time we go to the theater (I vaguely remember $7 movie tickets) and the economy being where it is, we have become more value conscious consumers. We are ‘choosier’ about how we spend money and we want more for our movie dollars. The fact that movies sink or swim based on real time movie reviews available through social media (see When Good Tweets Go Wrong) isn’t helping matters either. Studios better bring the value back to the theatrical movie experience — you know engaging storytelling, scripts that work, originality rather than derivatives. Is that too much to expect?

Well, the weekend’s here again and this time Brad Pitt’s up to bat in Inglourious Basterds. Anybody want to predict how this A-Lister will do?

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What’s in a slogan?

You can’t turn on television or read an article/post without seeing some reference to ‘Healthcare Reform.’  It got me thinking.  Healthcare reform is an important initiative and, like most phrases used to promote positive change, the focus is on the problem, e.g., hunger, poverty, war, etc.  I understand the thinking.  We want people’s attention on the issue at hand.  The only thing is this focus puts the attention on the negative or the problem, not the solution the organization is striving for.

When we take a look at effective advertising/brand slogans, the emphasis is on a benefit consumers want or can aspire to.  Several well-known taglines come to mind:  Nike: Just do it!, M&M:  Melt in your mouth, not in your hands,  Timex:  It take a licking and keeps on ticking, Avis: We try harder, you get the picture. 

With this in mind, I thought I’d take a crack at re-framing some not-for-profit goals.  Which is more likely to spur you into action:  End Hunger or Feed our Community?  Eliminate Poverty or Foster Self-Sufficiency? No more War or Promote Peace?  Let me know what you think.

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